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How to Troubleshoot

Most people have little trouble noticing problems. But we've noticed—and as usability expert Don Norman has frequently said—that new users assume that it's them behaving incorrectly rather than a computer-related fault that can (and should) be eliminated. If you find yourself routinely performing the same set of steps to work around some problem, we recommend taking a few moments to work through these steps to see if you can solve the problem and simplify your life.

NOTE

Sometimes workarounds do reflect absences in a program or operating system. Determining whether it's a bug, a misunderstanding, or an absence is key to troubleshooting.



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