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Chapter 7.  Solving Problems  >  Basic Troubleshooting

Basic Troubleshooting

Problems can arise with electronics and software that can cause your iPod to not turn on, or not turn on properly with all its music and playlists. Problems can also arise in the connection between your iPod and your computer. The following are general problems that can occur and what you can do to fix them:

  • If your iPod won’t turn on, or it gets only as far as the Apple logo, or shows a folder icon (Mac only) with exclamation point, read this section for basic troubleshooting steps.

  • If your computer does not recognize your iPod, see the sections “Updating Your iPod Firmware and Software” and “Restoring Your iPod” in this chapter.

  • For specific problems involved with connecting iPod for Windows and using MusicMatch Jukebox, see “iPod for Windows Troubleshooting” in this chapter.


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