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Chapter 17. Troubleshooting > HotSync Problems

17.4. HotSync Problems

3Com's studies indicate that a huge percentage of technical-support calls the company receives are about HotSyncing. No matter how well designed the PalmPilot may be, HotSyncing involves hooking up to a desktop computer—a beast hundreds of times more complex and balky. As you'll see in this section, nearly all of HotSync troubleshooting procedures involve work on the PC, not on the PalmPilot.

17.4.1. The First Steps to Take

If you can't get a local HotSync (where the PalmPilot is directly connected to your computer) to work, double-check the cabling and HotSync settings described in Chapter 6. If HotSyncs still don't happen, here are some additional troubleshooting experiments to conduct.


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