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Chapter 2. Troubleshooting Windows XP an... > Using the Windows XP Hardware Troubl...

Using the Windows XP Hardware Troubleshooter

When you're having problems with a device and you use Device Manager, it might take you automatically to a troubleshooter. Windows troubleshooters ask you a series of questions to help you fix problems with your system. For example, the troubleshooter's first question for a problem such as a malfunctioning serial port would be, “Is your device installed more than once?” As Figure 2.16 indicates, the answer is “No” in this example. Click Next to continue.

In this example, the troubleshooter suggests that you need to configure one or more devices to use different resources, and the text specifically refers to a disabled device displaying error code 12, just as in Figure 2.17. Use the troubleshooter's help to reopen the Device Manager, click the properties sheet for your device, and click the Resources tab. Click the Set Configuration Manually button to change the settings for the disabled device (see Figure 2.20); you might not need to disable another device in spite of the warning listed.


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