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Fixing Shutdown Problems

Windows doesn't always shut down when you tell it to do so. Sometimes it hangs, or sometimes it restarts instead of shutting down. Windows XP includes a Startup/Shutdown Troubleshooter, available in the Help and Support Center, that may be able to help you isolate the causes. Search for List of Troubleshooters in Windows XP to display the available troubleshooters. To use any of the troubleshooters, answer the question and click Next to go to the next step; the sequence of questions varies according to your answers. The troubleshooters might also direct you to use MSCONFIG, the Device Manager, or other Windows tools.

Leo Says: Don't Expect Windows Troubleshooters to Work Miracles

I'd like to tell you that Windows troubleshooters work most of the time, but I'd be lying. In my experience, they're occasionally useful—and that's mainly if they prompt you to use diagnostic tools such as Device Manager or Net Diagnostics. As far as the standard Q&A troubleshooting process, they're not that useful. It doesn't hurt to try them, but I don't expect they'll help you very often.



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