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TROUBLESHOOTING

FAST TRACK TO SOLUTIONS (SYMPTOM TABLE)
SymptomFlowchart or Book SectionSee Page
Windows will start only in Safe Mode.Windows Starts Only in Safe Mode711
I'm getting an error message whenever I try to use a particular program.A Program Displays an Error When I Use It713
I can't start a program from its Start menu or Desktop shortcut.I Cannot Start a Program from a Shortcut712
When I turn on my computer, it doesn't start up correctly.I Can't Start the Computer709
When I turn on my computer, I see an error message.Computer Displays Error Message at Startup710
I want to find out what program or process is preventing Windows from starting properly.Understanding the Boot Log79
I want to stop some programs from loading at startup.Using MSConfig129
I'm having problems shutting down Windows.Troubleshooting Shutdown Problems with Windows82
Some of my programs won't run under Windows XP.Troubleshooting Programs That Won't Run Under Windows XP136
I'm getting STOP errors on my system.Troubleshooting Stop Errors with Windows 2000/XP153
Preventing and Reducing Occurrences of BSOD Errors in Windows155
I'm getting “blue screen of death” (BSOD) errors on my Windows XP/ 2000 computer.Troubleshooting Stop Errors with Windows 2000/XP153
Preventing and Reducing Occurrences of BSOD Errors in Windows155
I'm having problems running game programs.Troubleshooting Games151
I'm not sure DirectX is working correctly.Using DirectX Diagnostics120
I want to test my 3D sound and 3D video drivers.Using DirectX Diagnostic120
How can I make sure I have the latest fixes to Windows?Using Windows Update132
How do I access the Microsoft Knowledge Base?Researching Your Program's Compatibility with Windows142
I can't open some types of files in my favorite programs.I Can't Open a Particular Type of File149
Windows XP has displayed an error message, and I need more information about the error.Troubleshooting with Computer Management91
I can't see the file extensions in My Computer/Windows Explorer.

Sidebar: Tracking Down the Files You Need

96
I can't install programs or hardware in Windows XP.User Accounts99
Windows isn't working correctly since I installed some older software.Using File Signature Verification120
A program or feature built into Windows isn't working correctly.Using System File Checker122
I need to get help from a Windows XP user located at another computer.Using Remote Assistance in Windows XP124
I need to help a Windows XP user located at another computer.Using Remote Assistance in Windows XP124
I need to find out which startup program is causing problems.Using MSConfig129
I think my system is infected with spyware or adware.Slamming Spyware160
I need to check my system for viruses, but I don't have an up-to-date antivirus program.Stopping Viruses156
I need to reinstall Windows.Performing a Repair Installation134


Microsoft Windows XP is an operating system—but until you have a problem with Windows, the full meaning of that statement might not be clear to you. If Windows stops working, your computer stops working. If your computer stops working, you stop working (or playing). If you feel like a cyborg sometimes (we know we do) when you can't seem to get Windows to work right, you've come to the right place. Let's clean your Windows!


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