• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 9. Troubleshooting Memory, Proce... > Troubleshooting Defective Memory or ...

Troubleshooting Defective Memory or Memory Sockets

To determine if a defective memory module or a defective memory socket is preventing your computer from detecting the newly installed memory, first open the case using the steps described for installing a memory module. To determine whether a memory module or socket is defective if you have two or more modules installed, follow these steps:

1.
Verify that the newly installed memory is the correct type, speed, and size; check the markings on the package with the system or motherboard manufacturer's requirements.

2.
Remove the newly installed memory module.

3.
Restart the computer and note the size of memory reported; it should be the size of the remaining module(s). Shut down the computer.

4.
Remove one of the existing memory modules.

5.
Insert the newly installed memory module into the socket used by the existing memory module you removed in step 4.

6.
Restart the computer. The memory size displayed should be the size of the new memory module plus the size of any other module still in the system. If the memory size displayed doesn't reflect the size of the new memory module, the module might be defective or might be the wrong size or speed for the motherboard. Return it to the vendor for replacement.

7.
If the memory size displayed does reflect the size of the new memory module, shut down the computer and reinsert the existing memory module into the empty socket. Restart the computer. If the memory size displayed doesn't reflect the size of the additional memory module (which you already know is working from step 3), the memory socket is defective and the motherboard should be replaced.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint