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7. BES Administration > 76. Ping a User’s BlackBerry

Ping a User’s BlackBerry

Send a specially formatted email message that a BlackBerry will automatically confirm delivery of.

As a BlackBerry administrator, you often get calls from users claiming they are not receiving messages on their devices. Of course, there are several reasons a user might find himself in this situation; for example, he could be in an area that has no wireless coverage. Surprisingly, often a BlackBerry Enterprise Server user’s device will be cradled with the “Disable email redirection while your handheld is connected” option selected in the user’s Redirector Settings.

It would be nice if the BlackBerry operating system could confirm receipt of an email via an autoreply message. It turns out there is such a feature that comes in quite handy.


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