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Introduction

Introduction

Early in October 2002, I got a prank call. "This is Tim O'Reilly. You want to write a book for me?"

"Sure," I reply, thinking it's my buddy Rod, who often calls pretending to be Bill Gates, "but only if you include a free trip to Hawaii and a brand new Volvo."

"No, it's really Tim," he tried again, "and I'm a fan of your 'PC Annoyances' articles." It took me a second to regain my composure (untangling my headset while getting up off the floor isn't easy).

It turns out that Mark Brokering, O'Reilly's VP of Marketing and Sales, was on a flight, picked up a copy of PC World and read my latest annual article-cum-kvetchfest. He told me he was able to fix half a dozen of his notebook's annoyances before the plane landed. (Oddly enough, he still hasn't subscribed to the magazine.)

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