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Chapter 15. Troubleshooting > Problems with the iTunes Music Store

15.7. Problems with the iTunes Music Store

The iTunes Music Store arrived on the scene in April 2003. As with any new product, a few glitches and gaps popped up as shoppers stampeded the store. Here are a few of the more common issues or errors you might occasionally encounter when using the service.

15.7.1. -9800, -9815, or -9814 Error

The Music Store is quite persnickety about punctuality and being on time. If you get this negative-sounding numerical error when trying to play a song you bought from the iTunes Music Store—or even when trying to connect to the store—quit iTunes. Set your computer's clock to the correct time (use System Preferences on Mac OS X; the Control Panel in Windows).


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