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Chapter 23. Do You Have a Problem? > Some problems and some solutions

Some problems and some solutions

Q1:Everything I type is underlined! (or bold, italic, etc.)
A1: First of all, select the text that is currently underlined (or bold, italic, etc.) by pressing-and-dragging over the text so it's . Then go to the menu where you change type styles and choose the one called "Plain Text," or maybe it's called "Normal" or "Regular." (In AppleWorks, go to the Style menu and choose "Plain Text.")

That will remove the formatting you didn't want from the existing text, but you might still find that you continue to type with that formatting. You see, in every program on the Mac, the insertion point picks up the formatting of the character to its left (unless you apply new formatting to the insertion point). So it's easy to fix: click your insertion point directly after the last letter you typed that does not have the unwanted formatting. Backspace (delete) one more character to the left, which means you'll delete one good character. Now continue to type. The unwanted formatting should be gone.

Q2:I changed the font from the menu, but my text doesn't change.
A2: You probably did not the text before you went to the menu to change the font or the style. Remember, always select first, then do it to it.
Q3:Help! Everything I click on in the spreadsheet ends up in the entry bar!!
A3: Don't you hate that? It's because there is a formula in that cell, indicated by the = sign. If you don't want to eliminate the entire formula, backspace in the entry bar until you get rid of all the superfluous junk,then hit the Enter key.

To get rid of the whole thing and start over, select all the text in the entry bar, then click that X in the entry bar, to the left of the formula. Or select it all and hit Delete,and then hit the Enter key! Even if you delete the = sign, if you don't hit the Enter key the cell still wants to have a formula and will pick up everything else you click on. Hitting the Enter key is the trick.

Q4:I saved a file and now I can't find it! Is it gone forever?
A4: If you really did save it, then it's not gone. Files do not disappear all by themselves—someone has to throw it in the trash can and empty the trash. (I hope your file wasn't inside a folder that you threw away!) Go to Chapter 19 and read about how to use Sherlock 2. It will find your file for you.
Q5:I opened a document that I created yesterday, but it doesn't have my changes. I know I saved them!
A5: This happens all the time until you start becoming totally conscious of where you are saving the file. What happened is you saved the document, you worked on it some more, you saved it again, and perhaps you saved it again. At some point, probably after you added graphics or went to look for something else, you accidentally saved the newer copies into a different folder. That means you had the old version in one folder, and the newer version in another. Then you quit. When you came back the next day, you opened the older version since it is in the folder where it's supposed to be.

So, to find the newer one, use Sherlock 2 (see Chapter 19). Or if you did put graphics on the page, check the folder where the graphics are stored.

Q6:I was working along in my word processor, and I lost my entire page!
A6: Don't scream. First check the position of the scroll bars, both vertical and horizontal. If the little scroll boxes are anywhere except at the very top of the vertical bar, or at the very left of the bottom horizontal bar, then drag the boxes to the top or to the left.

If you did that and there is really nothing on your page, close the document and when it asks if you want to save the changes, click "No." Open the document again, and everything that was there the last time you saved will still be there. Now, of course this means you will only get your document back if you saved it recently. If you never saved it at all and you open the document and nothing is there, too bad for you. SOS: Save often, sweetheart! It's so sad that we only learn this lesson after we experience a catastrophe. I'm sorry.

Q7:Everything on my page keeps typing centered.
A7: You have to understand two things so you can control stuff like this:
  1. Every paragraph can have its own alignment (aligned left, right, centered, or justified) and you make a new paragraph every time you press the Return key.

  2. The insertion point picks up the formatting (including the alignment) of the character to its left.

So if you centered your headline, then hit a Return, you created a new paragraph and that paragraph is picking up the centered formatting. Since every paragraph can have its own alignment, change the alignment from centered to flush left while the insertion point is on the next line, not on the same line as the headline!

If text continues to center itself, select everything, including blank spaces, all the way down the page (except the lines you want to keep centered), then click the flush-left alignment button.

Q8:Everytime I print my one-page document, I get an extra page.
A8: Click at the end of the very last character on your page. Hold the mouse button down, and drag downward. This will select all the blank space. Hit Delete. That blank space usually gets there by hitting extra Returns. (You think that space is empty, but the computer and the printer see Return characters and they think you want to print them; the computer doesn't know that blank space is invisible.)
Q9:When I print a web page from Netscape, it's very tiny.
A9: In Netscape, go to the File menu and choose "Page Setup." Uncheck the box that says, "Fit in page." Try printing again.
Q10:In Netscape, I can't change some of the defaults, like the home page.
A10: In the Netscape Preferences (from the Edit menu), find "Identity" in the left panel, which is under the heading "Mail & Newsgroups." Uncheck the box that says, "Use Internet config." Now you can make changes.
Q11:The power flickered while I was working, the computer went down, and now my document is missing the last two hours of work I did on it!
A11: Yeah, well, that's what happens if you don't save your documents regularly. I'm sorry, but if you did not save and the power went out, that file is really irretrievably gone. Wailing doesn't help. It seems no matter how many times people tell us to save often (save every two or three minutes), we don't do it until we suffer a catastrophe. Also see the tips on the opposite page.


Remember, all it takes to save is to hold down the Command key (the one with the apple on it), and tap the letter S.

Q12:All of the icons on my Desktop turned into big ol'dorky buttons and they won't change back, even when I use the View menu.
A12: When you choose a view from the View menu, it applies to the selected window, which is the active window, the one on top, the one that has the lines in its title bar. If no window is selected, then the View applies to the Desktop. The reason it seems difficult to switch the Desktop icons to another view is because it's not really clear at first how to select the Desktop.

So do this: Click once on the icon of your hard disk. That will select the Desktop. Now go to the View menu and change it back to "by Icon."

Q13:My iMac won't open my application; it tells me there isn't enough memory, but I have a 4 gigabyte hard disk!
A13: The hard disk has nothing to do with the memory (read pages 240–241 about hard disk and memory). You probably opened several applications already, and then youclosed the documents but you didn't quit the applications. So all of those applications are still hogging the memory.

All the applications listed in this Application menu are currently open. The checkmark is next to the one that is currently "active," or open, in front of you.

You need to go to the Application menu, which is the little icon on the far right of the menu bar. Press on it and you will see a list of all the applications that are currently open (and using memory), as shown to the right. If you see anything listed besides "Finder," that item is using the memory.

To take it out of memory, you must quit the application. Choose an item from the Application menu (anything except Finder). Now even if you don't see anything different, go to the File menu and choose "Quit." If there was anything else in the Application menu, go back to that menu, choose another item, and quit that one. Keep doing that until there is nothing left in the Application menu except Finder. Now you can open anything else.

Q14:I double-click on my application icon or I choose my application name from the Application menu, but nothing happens!
A14: I know it seems like nothing happened, but something really did. Look at the menu bar, on the far right. The active application's name and icon will be there. Read the page about the Application menu, page 242.
Q15:I can't get an email form on a web site.
A15: You're probably using Netscape Navigator, which is a stripped-down version of Netscape's more powerful browser called Communicator. The stripped-down version does not open email forms, so you need to have a separate email application for it to use. On your iMac you have Microsoft Outlook Express, so go to the Internet Control Panel, click the "E-mail" tab, and at the bottom of that window, choose your "Default E-mail Application." You have to restart your browser for this to take effect.
Q16:I'm stuck in a game or a Setup Assistant and can't get out!
A16: Hold down the Command key (the one with the apple on it) and tap the letter Q. That's the Quit shortcut and it works everywhere.
Q17:I opened a Control Panel (or something like), and now I want to close it but there's no close box or OK button or anything.
A17: Hold down the Command key and tap the letter Q. That's the Quit shortcut and it works everywhere.
Q18:I want to be a registered owner of my AppleWorks/ClarisWorks program, but I didn't get a registration card.
A18: When you register your iMac, it will automatically register the software.
Q19:I was going through the web tutorial in this book, but had to leave the computer. When I came back, I was disconnected.
A19: If your browser is still open, go to the Apple menu and choose "Remote Access Status." Click the "Connect" button that appears.

If you quit your browser, double-click on the "Browse the Internet" icon again to start over. If you don't have that icon anymore, go to the Apple menu and choose "Remote Access Status." Click the "Connect" button that appears. Then reopen your browser.

Q20:The Williams-Sonoma cooking guide doesn't work or is having problems.
A20: You must turn File Sharing off. The cooking guide hates file sharing. Go to the Apple menu, to Automated Tasks, and choose "Stop File Sharing." Or use the File Sharing control panel, or the File Sharing button in the Control Strip (). You might have to reinstall the guide if it still doesn't work right.
Q21:That lady who reads every message out loud is making me crazy! How can I get rid of her?
A21: From the Apple menu, slide down to Control Panels, and choose "Speech." Press on the little menu for "Options" and choose "Talking Alerts." Uncheck both boxes. Close the Control Panel. She's silenced.
Q22:My CD won't come out.
A22: Drag the icon of the cd to the trash can; that makes the tray pop open or the disk pop out. If you get a message that the cd cannot be ejected because something is still in use, perhaps you read a ReadMe file and SimpleText is still open: Check the Application menu and make sure no applications are still open (see page 242), then drag the cd to the trash again.

If that didn't work: iMacs with cd trays: Restart the computer and immediately push the cd tray button. If it's really stuck, straighten a paper clip and gently push it in that tiny hole on the tray door. iMacs without cd trays: Restart the computer and hold the mouse button down. The cd should pop out.

Q23:I type in a web address and hit Return, but I get a page telling me it found 3,000 sites for that address.
A23: You are entering the web address in the wrong place—you're entering it into the search field on a search engine page.

Q24:I double-clicked several of those icons on the Desktop, but all they do is ask me if my computer is set up for Internet access.
A24: Those icons are meant to get you to the Internet to do things like browse the web or get your email (see Chapter 22 for explanations of each icon). Once you have established an Internet connection, those icons will do what they are supposed to do without bugging you. If you're not going to get yourself connected, you can throw away most of those icons you see on the right side of your Desktop (again, see Chapter 22).
Q25:My application quits regularly because it says I don't have enough memory, but it is the only thing I have open.
A25: Every application has its own "allocation" of memory, which is a certain portion of the computer's ram (random access memory) it takes for itself. You can increase or decrease this allocation. If you use large files, like huge spreadsheets, you might want to increase the allocation. (If you want to use Netscape at the same time as AOL, you might want to decrease the allocation, depending on how much memory (ram) you have to spread around.)

To allocate more or less memory, the application must not be open. You must find the original of the application; you can't do this on an alias or on a document. (If you have an alias, select the alias and press Command R to find and select the original.)

  1. Once you've found the original, click once on it to select it.

  2. Press Command I to get the Get Info box (shown to the left).

  3. In the "Show" menu, choose "Memory." (If you don't have that option, you did not actually select the original application icon; perhaps you selected a document icon?)

  4. In the "Preferred Size" box, enter the amount you want to allocate, generally at least 20 percent more than what is already there. Do not enter less than the suggested size or minimum size. Close the Get Info box.



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