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How It Works

WebEx services are grouped into four main offerings: Meeting Center, OnStage, Support Center, and Training Center. All four have many features in common but also add their own unique features and benefits specific to the particular purpose. The WebEx platform supports numerous industry standards for collaboration, including instant messaging/presence protocol (IMPP), extensible markup language (XML) for access to various application program interfaces (APIs), H.323 for audio and video communications, and T.120 for real-time multipoint data communications.

Meeting Center is used for running online meetings where you wish to make a presentation and walk your customers through a presentation, such as Microsoft PowerPoint or any other application demonstration. Online meetings can be held in either of two ways. They can be conducted instantly, or they can be scheduled for some time in the future. If a meeting is scheduled, participants are first notified of the meeting via email. The email provides them with a meeting invitation that includes a link to the WebEx Web address for the meeting, plus the appropriate telephone dial-in information. Participants also receive a meeting password in order to log in to your meeting. Meetings are conducted inside standard Web browsers on your desktop, so most office PCs or laptops are suitable for either hosting or participating in a meeting. The following features and considerations section provides some additional information on these technical requirements. You can even attend a meeting by using a wireless handheld device, such as a Palm V or VII equipped with a wireless modem. The solution itself is fully hosted, so there’s no requirement on your part to set up anything other than the actual meeting logistics. All the IT requirements and functionality are provided over the Web as a hosted service. Figure 14-1 shows a typical WebEx meeting in progress.


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