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How It Works

The OnStar service works by combining GPS satellite and wireless technology with personal assistance from OnStar advisors. The advisors work in the OnStar Center, which runs 24 hours a day, 365 days a year. In situations such as an air bag deployment, an advisor is automatically notified and will call you in your car to see if you need help. If you don’t respond, they’ll immediately dispatch emergency assistance to your vehicle and provide them with your vehicle’s exact location.

Inside a vehicle equipped with OnStar, all you’ll really notice from the front seat are the three buttons located just below the rear-view mirror, on the overhead panel, or mounted on the dashboard (Figure 15-1; Plate 9). These buttons are the blue OnStar button for connecting to the OnStar Center, the red emergency button for emergencies, and the white dot button for OnStar Personal Calling or for access to the Virtual Advisor service.


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