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Benefits

The benefits of instant messaging include the ability to communicate with friends, family, or business associates in real time and to see when they are online. When you receive an SMS message using the Communicator, the device beeps and indicates “1 message received” on the front black-and-white display. You can view and respond to the message by opening the device to reveal the larger color display and keyboard. To reply to an instant message, you can either reply with another SMS message, or, with some devices, you can select a hyperlink that is added to the message in order to instantly call the sender via voice.

An additional benefit of instant messaging is that these services can be used to reach people over any device including pagers, PDAs, mobile phones, and PCs. Where traditional email is asynchronous, instant messaging fills the gap for synchronous communications and allows you to communicate in real time. Services such as the Blackberry service from Research In Motion (RIM) also tell you when your message has been sent, delivered, and read by providing a status message next to each message. Of course, these status messages only work when you’re messaging to someone who is also on the Blackberry network. If you send a message from your RIM to an email address, you’ll just get a “sent” message indicating that your message went out.


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