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Chapter 19. Troubleshooting

In this Chapter

  • Top tips from HP Technical Support

  • Solving a problem with HP Help and Support

Your computer is the sum total of pieces of hardware, such as mouse, monitor, CPU, and keyboard; dozens of computer programs; and an operating system called Windows XP. All of that is connected to the Internet, where additional files are sent and received and downloaded all the time. The interaction of all of these components may occasionally cause you problems. For that reason, I've compiled some of the top tips of HP technical support folks to help you stay out of trouble or to solve problems when they arrive.

This chapter also walks you through solving a typical computing problem using the online HP Help and Support system so that you can see the many ways HP helps you to solve problems on your own.


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