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Chapter 19. Troubleshooting > Troubleshooting with HP Help and Support

Troubleshooting with HP Help and Support

It's one thing to show you how to navigate around a help system and another to show you how you can use the help system to run down a problem you're having. That's what this section is about. I've taken a typical problem—my modem isn't working—and written about the steps you can try to solve it. You'll find along the way that there is a wonderful combination of tools—from help text to automated diagnostic tests, Troubleshooter procedures, and instant live support to help you through. The exact steps you might use to solve this problem could differ, but here's one way to use the Help system to find a solution.

caution

If you were actually having trouble with your modem and couldn't connect to the Internet, some of the live support features wouldn't be accessible to you.



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