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Chapter 9. Device Management > Summary and Next Steps

Summary and Next Steps

A key inhibitor in the acceptance and continuous usage of new services, applications, and devices has been the difficulties that end-users experience when trying to correctly configure and maintain their devices. The unfortunate outcome has been poor acceptance and usage of new features, considerable customer support costs for operators and service providers, and poor customer experiences. This dilemma has translated into losses in revenues, increased costs, and lost opportunities.

The DM functionality promises to largely alleviate the difficulties described above. The SyncML Initiative has responded to this demand by creating the SyncML DM specification. The specification covers the protocols and modeling functions, which are needed to have a generic and high-performance DM framework for wireless environments. The framework enables the management of various devices and their continuous seamless operation.


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