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Chapter 9. Device Management > Rationale and Overview

Rationale and Overview

In the past ten years, mobile devices such as mobile phones have evolved considerably. The change has been more of a revolution than an evolution. The nature of mobile phones has strongly moved from voice-centric to data-centric. As a result, most new applications and services developed for new mobile phones utilize the data connection capabilities of these devices. In addition to this data-centric movement, mobile applications and services of new types are now more frequently introduced, and end-users are expected to exploit them.

As the nature of mobile devices changes and more new applications are constantly introduced, end-users contend with more feature-rich, complex devices in the mass market. These devices are unavoidably more challenging for users to use and manage, although device manufacturers are putting substantial effort into the design of the usability aspects. Increasing device complexity can lead to end-user frustration with these new features and applications. This in turn can hinder the adoption of these new applications and services.


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