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Chapter 21. Doing the Internet Shuffle > What Went Wrong? - Pg. 199

Doing the Internet Shuffle 199 If you don't have the Save Password option, Client for Microsoft Networks is not installed. In the Control Panel, double-click the Network icon, click the Add button, and double-click Client . Click Microsoft and then double- click Client for Microsoft Networks. Make sure Client for Microsoft Networks is selected as the Primary Network Logon and click OK. If prompted to restart your computer, shut down any programs that are running, and click Yes or OK to restart. Type your username and password. If desired, check the Save Password check box. This saves your username and password so you won't have to type it again the next time you log on. If you share your computer with someone else and you do not want that person using your Internet con- nection, leave the check box blank. Click the Connect button. After you click the Connect button, Dial-Up Networking dials into your service provider's computer and displays messages indicating the progress, Dialing... Checking username and pass- word ..., and Connecting .... Assuming that Dial-Up Networking could establish a connection, a dialog box appears indicating that you are now connected. You now can run Internet programs (explained in later chapters) to navigate the World Wide Web, send and receive e-mail, and so on. What Went Wrong? If your connection proceeds smoothly the first time, lucky you. Most first attempts fail for some reason or another (these are computers, after all). Sometimes, your ISP's computer is too busy to take your call, the computer cannot match the name or password you entered, or the phone line is a little fuzzy. If the connection fails, check the following: · Did you type your username and password correctly? (If you mistyped this information or if your service provider entered it incorrectly on the system, Dial-Up Networking typically displays a message indicating that the system did not accept your password.) Retype your username and password and try connecting again. (Passwords typically are case sensitive so type the pass- word exactly as your service provider specifies.) · Was the line busy? Again, Dial-Up Networking typically displays a message indicating that the line was busy. If several people are connected to the service, you might need to wait until some- one signs off. Keep trying to connect. · Did your modem even dial? Go to the Windows Control Panel and check your modem setup. Make sure that you've selected the correct modem and COM port. · Do you have reliable phone lines? Unplug your modem from the phone jack and plug a phone into the jack. Do you get a dial tone? Does the line sound fuzzy? If you don't hear a dial tone, the jack is not working. If the line is fuzzy when you make a voice call, it has line noise, which might be enough to disconnect you. Whoa! If your modem does not respond, see "My Modem Doesn't Work," in Chapter 32, "Do-It-Yourself Fixes for Common Ailments," for additional troubleshooting tips.