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Chapter 32. Do-It-Yourself Fixes for Com... > Updating the Software for Your Hardw... - Pg. 315

Do-It-Yourself Fixes for Common Ailments 315 The best way to get an updated driver is to download it from the Internet, as explained in "Finding Tech Support on the Web," in Chapter 33. If you don't have an Internet connection and you suspect that a device driver is causing problems, call the manufacturer's technical support line and ask whether they have an updated driver. They can send it to you on a floppy disk (see Chapter 33 for details about technical support). Inside Tip Some drivers come with their own installation program. Try changing to the disk and folder in which the driver file is stored and running the installation program. After you have the updated driver, take the following steps to install it: 1. 2. 3. 4. 5. 6. 7. If you have the updated driver on a floppy disk, insert the disk. Right-click My Computer and choose Properties. Click the Device Manager tab. Click the plus sign next to the type of device that requires a new driver. Double-click the name of the device. Click the Driver tab and then click the Update Driver button. Choose the option for searching for a better driver and click Next. If the driver is on a floppy disk, Windows finds it and prompts you to install it. Follow the onscreen instructions and skip the remaining steps. If you downloaded the driver from the Internet, click the Other Locations button, choose the disk and folder where the driver file is stored, and click OK. Follow the onscreen instructions to complete the installation. 8. 9. The Least You Need to Know · Use the Ctrl+Alt+Del sequence to thaw your computer when it freezes. · Don't go into shock when Windows starts in Safe mode. Shutting down and restarting your PC usually corrects the problem. · If your mouse pointer moves erratically across the screen, open it and clean the rollers. · If your modem won't dial, check Use Windows to ensure that the correct modem driver is installed to check your modem settings. · If your printer won't print, check the cables and the online indicator. You can avoid most printer problems by making sure your printer has plenty of paper and is online before you start printing. · Check regularly for Windows and device driver updates and install any updated drivers.