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Chapter 32. Do-It-Yourself Fixes for Com... > My Computer Locked Up - Pg. 307

Do-It-Yourself Fixes for Common Ailments 307 Check Your Mouse Driver Windows might be having a problem with the mouse driver (the instructions that tell Windows how to use your mouse). Check to make sure you don't have two conflicting mouse drivers installed. Alt +click My Computer and click the Device Manager tab. Click the plus sign next to Mouse . If you have more than one mouse listed, you have more than one mouse driver installed. Before you remove one of the mouse drivers, make a Windows Startup disk, as explained earlier. If you disable the wrong mouse driver, you're in for some heavy-duty troubleshooting. To disable a mouse driver, double-click the mouse icon that doesn't match the type of mouse you have, click Disable in This Hardware Profile, and click OK. Click OK again and restart your computer. Whoa! If you pick the wrong mouse driver, you won't have a mouse pointer in Windows, making it tough to navigate. If you pick the wrong driver, start your computer with the Windows Startup disk, and then you can navigate Windows and pick a different driver. If that doesn't fix the problem, check the mouse manufacturer's Web site to determine if an updated mouse driver is available. If you can't use your mouse to get on the Internet, use a friend's computer or call the tech support department for the mouse manufacturer and ask if they have an updated driver (they send it to you through e-mail or on a floppy disk). In most cases, the updated driver contains the fix for the problem. (See "Updating the Software for Your Hardware" later in this chapter to learn how to install an updated driver.) If you cannot obtain an updated mouse driver, try using one of the standard drivers that comes with Windows. Open the Control Panel and double-click the Add New Hardware icon. Click the Next button to advance from the Welcome dialog box and click Next to have Windows search for new devices. Click No, the device isn't in the list and click Next. Click No, I want to select the hardware from a list and click Next. Click Mouse and click Next. Select one of the standard mouse types, as shown in Figure 32.1, and click OK.