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Chapter 13. Creating a Web > Troubleshooting

Troubleshooting

If you mount your new web directly onto the server of an ISP or a Web Presence Provider (a.k.a, Web Hosting Service), you might occasionally find that you can't access your web, or that you can access it but you can't create new webs or save documents to existing ones. In such a case, a warning box will tell you that your FrontPage client can't see the FrontPage server extensions (page 301) on the remote server. It will also tell you to contact your Web server administrator. Certainly this does not happen all the time, and not with all ISPs or WPPs, but it does happen.

The warning box is correct: You must contact your Web server administrator (a technical support person at your ISP or Hosting Service). Typically, he or she can correct the problem by reinstalling the FrontPage server extensions on your account. In some extreme cases, however, you will have to reinstall FrontPage itself. Whatever the case, be firm with the ISP/WPP; don't let them tell you that this is not their problem. You paid for a FrontPage-compatible server, and you deserve to have it work properly.


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