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Chapter 3. Maximizing Template and Wizar... > Guidelines for Customer Support Web ...

Guidelines for Customer Support Web Sites

Most organizations that sell products or services have online customer support Web sites, and you can too. The great thing about a customer support Web site is that it can serve your customers 24 hours a day, every day. Customers are able to get answers to most of their questions (such as store locations, business hours, or nutrition facts) whether it’s a weekday, weekend or a holiday.

Creating a Customer Support Web Site

FrontPage 2003 provides a ready-to-use customer support Web site that comes with a standard set of pages designed to make it easy to support your customers’ needs.


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