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Part III: Appendixes > Quality Control Throughout Your Workflows

Quality Control Throughout Your Workflows

Finally, after assessing all your workflows, take a closer look within the workflows at hand-offs and quality control (QC) check points. Anytime a project stops to be examined or moves from one phase or person to the next, opportunities exist, for better or worse, that affect the efficiency of the workflow.

Communications

One common problem area is communications, either with staff or providers (see Chapter 2 for checklists). AVO is a common acronym, and it stands for avoid verbal orders. Communication delivered only verbally is at risk for interpretation, and after time it might be remembered differently or, worse, be forgotten. Written communication is best both for communicating instructions and annotating progress. Job history is very important; recording the events as they unfold and detailing unique hurdles or problems solved related to the project will only help future efforts become more efficient and avoid costly mistakes.


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