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Chapter 36. Creating Enterprise Reportin... > Creating and Responding to Crystal E...

Creating and Responding to Crystal Enterprise Alerts

Crystal Enterprise generally provides a successful platform for building and delivering reports over the Web. Although successful implementations and wide user adoption are always a good thing, one of the challenges that comes with that is that as more reports get published to the system, it becomes more of a challenge to wade through the mounds of information to quickly find the answers users need. A trend that has recently been growing faster than ever is dashboards. A dashboard is typically a page or series of Web pages that provide a summary of many different measures and metrics defined inside a business. One of the most popular ways to represent information on a dashboard today is in the form of alerts. An alert is a flag that is triggered when a value falls above or below a threshold. Typical examples of this could be headcount rising above a certain number, sales weekly revenue dropping below a certain level, or average call center wait times rising above a preferred level. An alert is defined inside a Crystal Report template and when scheduled, any alerts that are triggered surface themselves through the Crystal Enterprise Object Model. Typically, a user would boot up her computer in the morning and visit the dashboard page to see any alerts that she needs to respond to. This section describes how to provide this list of alerts.

Finding Triggered Alerts

Alerts are triggered during a scheduled report job. This means that when querying for alerts, you should query only report instances. The following query returns the name and corresponding triggered alerts from any report instances that have at least one triggered alert:


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