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Summary

Workflow is a powerful tool that can add a lot of value to a Microsoft CRM implementation. By using workflow we can create powerful business rules as well as sales processes.

Workflow is created in a tool called the Workflow Manager. This tool is installed on the Microsoft CRM server during the normal CRM server installation process. Workflow Manager is an easy-to-use interface that enables a nontechnical business user to create rules and sales processes without having to learn a programming language.


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