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Chapter 5. Setting Up Microsoft CRM > Subject Hierarchy in Microsoft CRM

Subject Hierarchy in Microsoft CRM

Microsoft CRM introduces the concept of Subjects as a way of organizing aspects of your CRM data. Subjects are built in a hierarchy and can be associated with Products, Service Cases, Sales Literature, and Knowledge Base articles. These are shown in Figure 5.17.

Figure 5.17. The Subject Hierarchy in Subject Manager.



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