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Chapter 5. Setting Up Microsoft CRM > Microsoft CRM, Exchange Server, and Activ...

Microsoft CRM, Exchange Server, and Active Directory

Microsoft CRM's email integration (the Exchange Connector) is designed to work with the latest version of Microsoft's email server, Microsoft Exchange 2000. In earlier versions of Exchange, users were organized separately between Windows and Exchange. With Exchange 2000 and Active Directory 2000, you set up one organization, therefore you do not have to create users in two different places. After you set up a user in Active Directory, you are asked if you want to give that user a mailbox in Exchange.

For those readers not familiar with Active Directory, think of it as a database used to organize all the resources in the organization. Resources can be users, printers, servers, and so on. Active Directory keeps track of these resources as well as the relationships and access rights between resources. Active Directory is the “big brother” that knows who can get into what and when.


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