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Chapter 8. Microsoft CRM Sales for Outlook > Deployment Considerations

Deployment Considerations

Now that we've discussed all the cool features that CRMSO provides, let's put some thought into what you'll need to consider when deploying it. The first thing you should know is that CRMSO is not a great fit in Citrix/Remote Desktop environments. In this type of hosted environment, you are basically using your client computer as a dummy terminal running all your applications on a server somewhere with multiple user profiles. Version 1.0 of CRMSO does not work in this situation because you cannot have it installed under multiple user profiles on the same computer. You can have multiple profiles on your CRMSO computer, but only one can be running CRMSO. In a typical “traveling sales guy with laptop environment,” this is a non-issue.

If you think about it, it doesn't make sense to have an offline database in a Citrix environment anyway. All you would be doing is replicating data onto a server to which you will not have remote.


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