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Chapter 8. Microsoft CRM Sales for Outlook

Chapter 8. Microsoft CRM Sales for Outlook

In this chapter

Offline Concepts

The Microsoft CRM Sales for Outlook Interface

Mailboxes and Folders

Typical Microsoft CRM Configuration

Going Offline/Synchronizing

Synchronization Under the Hood

Configuration and Customization

Deployment Considerations

Use Case Corner—Mobile Portal: Extending the Reach of Microsoft CRM

Summary

Now the real fun begins. Sales people all over the world finally have the kind of tool they have always wanted but could never find; a CRM system that is fully integrated into their email, contacts, and calendar application.


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