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Summary

Microsoft CRM has made an important statement by including so many diverse reports in their first version. Reporting has notoriously been an issue for CRM companies and the fact that Microsoft has paid such close attention to this very important detail shows that they truly understand what companies need to be successful.

The incorporation of Crystal Reports as the reporting engine for Microsoft CRM makes it easier for companies to standardize on a single analytics platform. If companies want to use only the standard reports that ship with Microsoft CRM, there is no need to purchase additional reporting components from Crystal Decisions, the publishers of Crystal Reports. If companies want to modify existing reports or add new ones, they can purchase Crystal Professional and do so. Microsoft CRM ships with an enhancement component that makes Crystal reports aware of the Microsoft CRM object model.


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