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Chapter 10. Microsoft CRM Reports > Use Case Corner—c360 SearchPac for Microsof...

Use Case Corner—c360 SearchPac for Microsoft CRM

Another way to view, analyze, and act on the data on your Microsoft CRM system is through custom add-ons developed by Microsoft Business Solutions' CRM ISV (Independent Software Vendor) partners. Because Microsoft Business Solutions has such a large network of ISV partners, some very innovative third-party add-on products have already been created. One such add-on is SearchPac by c360 Solutions.

SearchPac consists of two separate tools that enhance the query, search, and action execution capabilities of Microsoft CRM. In addition, SearchPac can provide marketing campaign tracking functionality not available in the core Microsoft CRM product. SearchPac enables Web client users to quickly build complex queries and save them for future use. It provides marketing data-mining capabilities not available in the core Microsoft CRM product. With SearchPac, Microsoft CRM users can


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