Special Edition Using® Microsoft® CRM > Managing Your Service Vendors > Summary - Pg. 387: Creative Edge

Table of Contents

This Book

Special Edition Using® Microsoft® CRM

Special Edition Using® Microsoft® CRM

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Contents

Table of Contents

About the Authors

Acknowledgments

We Want to Hear from You!

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Ch. 1. Introduction

Ch. 2. CRM Basics

Ch. 3. The CRM Landscape: Why Now?

Ch. 4. Microsoft CRM Functional and Conceptual Overview

Ch. 5. Setting Up Microsoft CRM

Ch. 6. Home Page, Workplace, and Navigation

Ch. 7. Sales Force Automation (SFA)

Ch. 8. Microsoft CRM Sales for Outlook

Ch. 9. Customer Service

Ch. 10. Microsoft CRM Reports

Ch. 11. Configuring Microsoft CRM

Ch. 12. Workflow

Ch. 13. Microsoft CRM Integration and Data Conversion

Ch. 14. Customizing Microsoft CRM

Ch. 15. Redesigning Your Business for Customer-Centricity

Ch. 16. Managing Your Service Vendors

Establishing Your Requirements

Finding the Best Products and Services

Communicating Your Requirements

Integrate Your Vendors

Tying It All Together

Partnership Model

Use Case Corner

Ch. 17. Installing and Maintaining Vendor Software and Services

Ch. 18. Understanding the CRM Marketplace

Ch. 19. Accessing the CRM Online Community

Ch. 20. Selecting a Consultant for Help Implementing Microsoft CRM

Ch. 21. Future Directions for Microsoft CRM

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Managing Your Service Vendors 387