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Chapter 17. Installing and Maintaining V... > Handling Changes and Continuous Impr...

Handling Changes and Continuous Improvement

Change management, or configuration management, addresses the need for a controlled, defined process for managing change in the software development setting. In the case of vendor-provided software and services, it is critical to introduce a structured process for managing change so that you retain control of your applications.

Change requests may originate from several directions, or requestors:


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