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Errors in Microsoft CRM

Because we've just had an overview of Workplace, let's take a look at a Microsoft CRM error that I came across while accessing the Workplace sub-area screen. Although I fully expect this error will be fixed by the final release of Microsoft CRM, this example does serve to provide some insight into how errors are presented in Microsoft CRM.

If you think back to the discussion on security in Chapter 5, you will remember that there is a set of privileges for just about anything you can do in the system. Looking at the Core Records tab of the Role configuration screen, you will notice that there is a set of privileges for Queues. To see this screen go to Home, Settings, Business Unit Settings, Security Roles and then select a role to open its detail screen. Figure 6.24 displays this screen.


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