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Summary

One thing is for sure with Microsoft CRM; it is here to stay. The underlying framework will continue to develop through Microsoft's efforts as well as the efforts of the numerous Microsoft Business Solutions partners.

If you're a prospective Microsoft CRM customer wondering if the Microsoft CRM solution will grow with your business, don't worry. Microsoft is in this market for the long haul. If you are already a Microsoft CRM customer, don't be concerned if a feature you want is currently missing in the product. At some point your feature will be available whether Microsoft, a partner, or another customer adds it. You're in the middle of a huge development community and there are a tremendous amount of resources fueling it.


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