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Chapter 14. Customizing Microsoft CRM

Chapter 14. Customizing Microsoft CRM

In this chapter

Microsoft CRM Configuration Files

Links Customization

Web Resources Customization

Microsoft CRM SDK

Clone Customization

Summary

In Chapter 11, “Configuring Microsoft CRM” we looked at how to use Microsoft CRM's configuration tools to make standard changes to the system. We referred to this as configuration because we could do it all without the use of a programming language.


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