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Summary

We've covered all of the Customer Service concepts and could keep going on the possibilities for setting up Customer Service in Microsoft CRM. Let's take a quick look at what we've covered.

Microsoft CRM has an extensive structure for setting up detailed Service Contracts. Each Contract is based on a Contract template, which contains skeleton information about the Contract and its schedule. Contracts can have multiple line items detailing how each product the customer owns should be supported. Associating Cases with Contracts will keep track of how much service the customer has used against their Contract.


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