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Chapter 9. Customer Service > Queues - Pg. 193

Customer Service 193 Using Activities with Cases We mentioned earlier how Cases can be used for everything from Implementation to Technical Support. Activities can help us with this, especially when we enable Workflow processes to auto- matically create Activities based on the type of Case we have created. For example, let's look at a company that sells and implements software. For this company we can create a Subject called implementation and enable workflow to auto-generate Activities for Cases created with the Imple- mentation Subject. Figure 9.11 illustrates a group of auto-generated Activities on an Implementation Case.