• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 9. Customer Service > Customer Service Concepts

Customer Service Concepts

As discussed in Chapter 4, Microsoft CRM comes in different configurations based on the functionality in which an organization is willing to invest. For the purposes of this chapter, we will address the functionality of the Professional edition so that all features are covered. Keep in mind that if you are using a Standard edition you might not see all of the objects and features we discuss here.

The core objects unique to the Customer Service Area are


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint