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Chapter 2. CRM Basics > Microsoft's CRM Product

Microsoft's CRM Product

Microsoft has entered the CRM market with a product that is tailored and devised to bring the SME into the CRM movement. Although CRM is a broad topic, Microsoft CRM focuses on particular capabilities for the first release or iteration of functionality that will be delivered.

Delivered in Editions

Microsoft CRM is provided in different editions for different types and sizes of customers. Microsoft is offering several versions of Microsoft CRM, ranging from a bare-bones model to premium versions that incorporate additional features.


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