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Online Communities

Online communities are usually organized around a Web site, facilitating interaction through discussion or chat boards, email mailing list, or Usenet newsgroups. They also often contain aggregates of information, resources, Web links, and library materials covering the subject matter on which the site focuses. Some sites also provide database listings for vendors, publications, and resources for CRM services and information.

To effectively participate in online communities, you need to understand what's expected, how to interact, and what is frowned upon.


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