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Troubleshooting

As with any form of troubleshooting, the main goals are first to be able to replicate the problem and second to be able to isolate the issue. Sometimes this sounds easier than it really is. However, keeping this philosophy in mind when troubleshooting will be very helpful. Because this chapter has dealt almost exclusively with process, methodology, and deployment scenarios, this troubleshooting section discusses solid troubleshooting techniques rather than specific troubleshooting issues.

Crystal Enterprise systems in a production environment can be quite complex. System components may be duplicated and spread across various servers, and these servers also can span firewalls and DMZs. Throw into the mix a custom-developed Crystal Enterprise Web application and it becomes obvious that the domain of the problem can initially appear quite large. By removing this “noise” from a Crystal Enterprise implementation, most issues can be condensed into a key issue. Many companies have separate development, QA, or test environments. If the problem also exhibits itself in these environments it would make troubleshooting much easier than having to tinker with a production system.


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