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Troubleshooting

To troubleshoot any custom coding, use error checking in your development application of choice. This chapter used Microsoft Notepad as the development tool for writing the custom .csp pages and modifying the welcome.csp intranet site.

If there are any problems logging on to the Crystal Enterprise system, scheduling reports, viewing reports, and so on, use the ePortfolio application (see Chapter 5, “Using the Crystal Enterprise Launchpad”) to confirm whether the problem exists there as well. If it does, check the Crystal Management Console and Crystal Configuration Manager to confirm whether the problem is a server issue or a permissions setting that might cause problems.


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