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Troubleshooting

Office XP Installation Problems

Q1:After completing all the installation dialogs forsetting up Office XP from the CD-ROM, I see a Windows Installer message that the Office1.cab or another file is missing.
A1: Some IDE CD-ROM drives have problems with the version of Windows installer used by Office XP. Two of the machines used to write this book refused to install Office XP from the distribution CD-ROM under Windows 2000 Professional or Server. (Neither machine experienced problems installing Windows 2000 from the CD-ROM.) The problem doesn't appear to be related to the speed or age of the drive, and didn't occur with SCSI CD-ROM drives on other machines.

The only simple solution to this problem is to copy the files from the distribution CD-ROM to a temporary folder on your local machine or to a shared folder of a networked computer. Run Setup.exe from the temporary folder.

MSDE 2000 Installation Problems

Q1:MSDE Installation under any version of Windows 2000 or XP fails after encountering an Unsigned Driver Warning dialog.
A1: If Local Security Policy or Group Policy's Unsigned Driver Installation Behavior policy is set to Do Not Allow Installation, MSDE 2000 installation fails if every driver for an application isn't signed. If the setting is Warn, But Allow Installation, you can continue with the installation by clicking Yes to acknowledge the warning dialogs. Setting the policy to Not Configured disregards driver signing and the warning dialogs don't appear.

The Unsigned Driver Installation Behavior policy is located under the Group Policy Editor's \Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options node. In the Local Security Policy snap-in, this policy appears under the Security Settings\Local Policies\Security Options node. To check the policy setting, open Control Panel's Administrative Tools folder, and double-click Local Security Policy to open the Local Security Settings snap-in. Scroll to the bottom of the Security Options list. If the Effective Setting is Do Not Allow Installation, you can't install MSDE. You can double-click the policy item to change the Local Setting value to Not Confirgured or Warn, But Allow Installation, but Domain-level Group Policy settings override Local Settings (see Figure 1.25).

Figure 1.25. Open the Local Security Settings snap-in's Security Options node to check the Effective Settings value for the Unsigned Driver Installation Behavior. If the Effective Setting is Do Not Allow Installation, you can't install MSDE 2000 on the computer.



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