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Part I: Think Before You E-Mail > Deciding When to Use E-Mail

Chapter 2. Deciding When to Use E-Mail[21]

[21] Excerpted from THE E-POLICY HANDBOOK, Copyright ©2001, Nancy L. Flynn. Published by AMACOM, a division of American Management Association International, New York, NY. Reprinted by permission of the publisher. All rights reserved. http://www.amacombooks.org.

E-mail is quick and convenient, but it is not always the best means of communication. Before you write your first electronic word, think about your message and intended reader. Consider any outside factors—language barriers, time zone differences, and hidden readers—that could affect how your electronic message is received. Then determine whether the message would be communicated best by e-mail or telephone or in a face-to-face meeting.

Avoid E-Mail When:


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