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Chapter 24. Reviewing Netiquette Guidelines > Put Netiquette into Practice

Put Netiquette into Practice

After ordering a baby crib from an online furniture retailer, a new mother e-mailed the company’s customer service department to express displeasure over slow delivery. But the customer service department’s reply was not the answer the buyer was hoping for. How many netiquette errors can you identify? (Yes, this is a real message!)

Dear Customer:

We got your feedback on doing business with our company. Obviously you never read the attached note we sent you the day after we received your order!!!!

Also, our site says we will process your order withing 2-3 days of receiving it, not drop it at your door. Further, our order process confirmation says allow upto 5 business days in transit while in the hands of the ground transportation service.

We did everything we said we would do for you. Problem is you do not read.

Please do not return to us as a customer, since you are exactly the type we do not want.

Our rating of you as a customer is: Ignorant and enjoys it.

Sincerely,

Customer Service

Netiquette Errors:


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