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Chapter 4. Replying to E-Mail Messages > Formatting Your Reply

Formatting Your Reply

Should you write your reply above, below, or within the original message? In most cases, you will write your reply above the sender’s message, leaving the original copy intact for reference. The placement of your message at the top enables the reader to locate it quickly and easily. Your salutation (Dear Ali) and signature (Cordially, Truman) clearly mark where your reply message begins and ends. You can also give your comments a distinctive look by changing the color of your text or placing asterisks, symbolizing italics, on each side of your remarks.

When you need to respond to a list of questions, open your reply with a brief notice that your answers are contained within the body of the original message. This will save the reader the trouble of scrolling to the end of the screen in search of your answers. Then simply type your answers immediately after each respective question. Introduce your answers with your initials, the word answer, an uppercase A, or another clue directing the reader to your comments.


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