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Part IV: Polishing Your Cybermanners > Watch Your Cyberlanguage

Chapter 21. Watch Your Cyberlanguage

One of the most effective ways to reduce electronic risks also is one of the simplest. Controlling content controls risk. Thus, e-mail users should avoid language that could negatively affect business relationships, damage professional reputations, or trigger lawsuits. By using only appropriate, businesslike language in all electronic communications, you improve the overall effectiveness of your e-mail.

Appropriate e-mail content:


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