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Part IV: Polishing Your Cybermanners > Setting the Right Tone

Chapter 19. Setting the Right Tone

The most effective tone for business correspondence is professional, yet conversational. How to strike that tone? Imagine you are at a professional cocktail party, attended by colleagues, supervisors, and customers. How would you speak? What type of language would you use? You would likely be conversational, yet professional, using language everyone would understand. When you write, use the same type of language and tone.


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